Helen Protano

Where are you from?

I was born in Bolton and have lived in Atherton all my life. I went to Fred Longworth High School then onto Wigan & Leigh College. 

Where did you study/ work previously?

Once I completed college, I decided I wanted to go into work and started a job as a receptionist, after this, I moved onto Axa Insurance.  I then became a Customer Service Officer at Bolton Council staying in the role for 12years. During my time at Bolton Council, I had 2 children and it was when my second daughter started school, I met Liz.

After becoming friends, Liz asked me if I would be interested in a position working in an administrative role for Munro Therapy Services.  I decided this new challenge and totally different environment would be just what I needed and decide to take the position.  I can honestly say it’s the best decision I could have made.  As of now 2 years later my current position has changed to Rehabilitation Assistant.

What is a typical day at MTS like for you?

Busy usually!!  But it will mainly consist of going out with clients, to the gym or cooking with them, practicing fine motor skills. It will also include:

Booking and arranging appointments and assessments

Writing notes

Arranging diaries.


What’s the best thing about your role?

The best thing about my role as a rehabilitation Assistant is being able to see clients achieve the goal that they have worked so hard to achieve.  An example of this, is a client who wanted to practice doing French plaits in hair, we worked on this using a hairdresser's doll and after a few weeks she had managed to complete the French plaits herself, this also worked on fine motor skills.

What do you consider is your biggest achievement within your role?

My biggest achievement is actually taking on the role of a Rehabilitation Assistant, as this was completely new to me as all of my previous jobs have been involved around Customer Services. I am so pleased I decided to go ahead with it as it’s an extremely rewarding job.